Last updated: 8 November 2026
Who I am
I’m Glenda Hickmott, and I run Precious Memories from my private studio in Lytchett Matravers, Dorset. I’m responsible for the personal information you share through this website. If you have a question about it, email me at info@precious-memories.co.uk or call or WhatsApp me on +44 7738 165146.
What I collect
- When you send the enquiry form: your name, email address, mobile number, where you’re based and your message.
- When you message, email or call me: whatever you choose to tell me, and your phone number or email address.
- When you book: the details I need to arrange your training or casting, and a record of your payments.
- When you use the website: information about how it’s used, such as which pages are visited, through Google Analytics cookies. The cookie banner lets you accept or reject these.
Why I use it
- To reply to you and arrange your training or casting.
- To keep the business and tax records the law requires.
- To keep the website secure. My security software records visitors’ IP addresses to block attacks.
- To see which pages are useful, so I can improve the site.
I never sell your information, and I won’t add you to a mailing list unless you ask me to.
Who else handles it
A few trusted services help me run the business and the website:
- IONOS, which hosts this website
- Google, for Analytics, email, and the map on the studio page
- WhatsApp, if you message me there
- Elfsight, which shows my reviews on the site
- YouTube, which plays the videos on the site
- Wise, if you pay from outside the UK
Some of these companies store information outside the UK. When they do, they use the safeguards UK law requires.
How long I keep it
- Enquiries: up to two years after we last spoke, then I delete them.
- Booking and payment records: as long as HMRC requires, usually six years.
Your rights
You can ask me for a copy of the information I hold about you, or ask me to correct it, delete it, or stop using it. Email info@precious-memories.co.uk and I’ll reply within a month. If you’re unhappy with how I’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes
If I change this policy, I’ll update it here and change the date at the top.